1 Who We Are
This Privacy Policy is issued by Orion Game ("we," "us," "our," "the Company"), the operator of the online gaming platform available at oriongame.best. Orion Game is the data controller responsible for the personal information of registered players and visitors to the platform.
Orion Game is a licensed online gaming operator serving players in the Philippines. We are committed to handling all personal data in accordance with applicable data protection legislation, including the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations.
References to "you" or "your" throughout this policy refer to any person who visits, registers with, or uses the Orion Game platform, including all games, services, and features available at oriongame.best.
2 Data We Collect
Orion Game collects personal data from you in several ways — directly when you register and use the platform, automatically through your device and browser, and occasionally from third parties for verification and compliance purposes.
Information You Provide Directly
Full legal name
Email address
Mobile number
Date of birth
Address details
Government ID
Payment details
Support communications
Information Collected Automatically
When you access Orion Game, our systems automatically record certain technical information about your visit and usage:
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Pages visited, features used, and time spent on platform
- Login timestamps and session duration
- Betting activity, game history, and transaction records
- Cookie identifiers and similar tracking data (see Section 6)
Information from Third Parties
Orion Game may receive information about you from third-party sources for the purposes of identity verification, fraud prevention, and regulatory compliance. These sources may include credit reference agencies, identity verification service providers, and payment processors. We use this information solely for the purposes stated in this policy.
Orion Game only collects data that is necessary and proportionate to delivering a safe, legal, and high-quality gaming experience for Filipino players. We do not collect sensitive data such as biometric data or health information unless legally required.
From General Santos to every corner of the Philippines — Orion Game protects every player's data with the same care.
3 How We Use Your Data
Orion Game uses the personal data we collect for the following purposes. We only process your data where we have a valid legal basis for doing so (see Section 4).
Account Management and Service Delivery
- Creating and managing your Orion Game player account
- Processing deposits, withdrawals, and all financial transactions in Philippine Pesos (₱)
- Delivering the games, betting markets, and platform features you use
- Administering bonuses, promotions, and VIP Club rewards
- Providing customer support through our Filipino support team
Identity Verification and Legal Compliance
- Verifying your identity in accordance with Know Your Customer (KYC) requirements
- Complying with Anti-Money Laundering (AML) obligations
- Fulfilling reporting requirements to our gaming regulator and relevant Philippine authorities
- Enforcing our Terms and Conditions and other platform rules
Platform Safety and Fraud Prevention
- Detecting and preventing fraudulent activity, unauthorized account access, and multi-accounting
- Investigating suspicious betting patterns or potential collusion
- Protecting the integrity of our gaming systems and the Orion Game community
Platform Improvement and Analytics
- Analysing how Filipino players use the platform to improve game selection, interface design, and overall user experience
- Monitoring platform performance and identifying technical issues
- Conducting internal research to develop new features relevant to Philippine players
Communications and Marketing
With your consent, Orion Game may contact you about promotions, new games, and platform updates relevant to your interests as a player. You can opt out of marketing communications at any time through your account settings or by emailing support@oriongame.best. Opting out of marketing does not affect service-related communications, which we may still send as necessary for your account.
4 Legal Basis for Processing
Orion Game processes your personal data on the following legal bases under applicable data protection law:
- Contract performance: Processing necessary to provide the gaming services you have requested, manage your account, and process transactions.
- Legal obligation: Processing required to comply with AML regulations, KYC requirements, gaming license conditions, and other applicable Philippine laws.
- Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications and non-essential cookies, where you have given us your explicit and informed consent. You may withdraw consent at any time.
5 Data Sharing and Disclosure
Orion Game does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below:
Service Providers
We share data with third-party service providers who assist us in operating the Orion Game platform. These include payment processors (for GCash, Maya, BDO, BPI, and other local Philippine payment methods), identity verification providers, hosting infrastructure providers, and customer support technology providers. All service providers are contractually bound to process your data only as directed by Orion Game and to maintain appropriate security standards.
Regulatory and Legal Disclosure
Orion Game may disclose personal data to gaming regulators, law enforcement agencies, tax authorities, or other competent Philippine government bodies where we are legally required or permitted to do so. This includes responses to court orders, regulatory inquiries, and mandatory AML reporting.
Corporate Transactions
In the event of a merger, acquisition, or transfer of all or part of Orion Game's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and any change to the controller of your data.
With Your Consent
We may share your data with other parties if you have given us your explicit consent to do so for a specific purpose. You can withdraw this consent at any time by contacting our support team.
All third parties that Orion Game works with are vetted for data security practices and bound by contractual data processing agreements. We never share more data than is necessary for the specific purpose.
6 Cookies and Tracking Technologies
Orion Game uses cookies and similar tracking technologies on its platform to ensure the site works correctly, to improve your experience, and to gather analytics that help us understand how Filipino players use the platform.
Types of Cookies We Use
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without disabling the platform.
- Performance cookies: Collect anonymized data about how pages are used, which features are most popular, and where errors occur. This data helps Orion Game improve the platform over time.
- Functional cookies: Remember your preferences such as language settings, preferred game categories, and display options so you don't have to reconfigure them each session.
- Analytics cookies: Used to track aggregate usage patterns on the Orion Game platform. This data is reviewed in anonymized form to guide platform development decisions.
You can manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of some Orion Game features. For detailed information on the specific cookies in use, please contact our support team.
Dumaguete's tranquil boulevard — Orion Game brings that same sense of calm reliability to protecting your data.
7 Data Retention
Orion Game retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
Specific retention periods that apply to Orion Game accounts:
- Active account data: Retained for the duration of your account plus applicable post-closure retention periods required by law.
- Financial transaction records: Retained for a minimum of 5 years following the last transaction, in accordance with Philippine AML requirements.
- Identity verification documents: Retained for a minimum of 5 years following account closure or the last verified transaction.
- Customer support communications: Retained for 3 years following the resolution of the relevant issue.
- Marketing consent records: Retained until you withdraw consent, plus a reasonable period for compliance evidence.
When your data is no longer required, Orion Game disposes of it securely through deletion or anonymization. Anonymized data (which can no longer identify you) may be retained indefinitely for platform analytics and historical reporting purposes.
8 Your Rights Under Data Privacy Law
As an Orion Game player subject to the Philippine Data Privacy Act of 2012 and other applicable legislation, you have the following rights regarding your personal data. These are genuine rights you can exercise — not just listed for completeness.
| Your Right |
What It Means |
How to Exercise It |
| Access |
Request a copy of the personal data Orion Game holds about you and information on how it is used. |
Email support@oriongame.best with subject "Data Access Request" |
| Rectification |
Request correction of any inaccurate or incomplete personal data we hold about you at Orion Game. |
Update via account settings or contact support |
| Erasure |
Request deletion of your personal data where there is no longer a lawful basis to retain it, subject to legal obligations. |
Email support@oriongame.best with subject "Erasure Request" |
| Restriction |
Request that Orion Game restricts processing of your data in certain circumstances while a dispute or review is pending. |
Email or live chat — state the basis for restriction |
| Portability |
Receive a structured, machine-readable copy of data you have provided to Orion Game for transfer to another service. |
Email support@oriongame.best with subject "Data Portability" |
| Object |
Object to processing based on legitimate interests, including profiling and direct marketing communications. |
Opt out via account settings or email support |
| Withdraw Consent |
Withdraw any consent you have given to Orion Game for optional data processing at any time without affecting prior processing. |
Account settings or email support@oriongame.best |
Orion Game will acknowledge data rights requests within 48 hours and respond substantively within 30 calendar days. We may ask you to verify your identity before processing a request. In complex cases, we may extend the response period by up to 60 days with prior notification.
9 Data Security
Orion Game takes the security of your personal and financial data seriously. We have implemented a range of technical and organizational measures designed to protect your data against unauthorized access, accidental loss, destruction, or disclosure.
Technical Measures
- Transport Layer Security (TLS) encryption for all data transmitted between your device and Orion Game servers
- Encryption of sensitive data at rest, including financial records and identity documents
- Firewalls, intrusion detection systems, and regular security monitoring
- Multi-factor authentication options for player accounts
- Regular penetration testing and vulnerability assessments
Organizational Measures
- Access to personal data is limited to authorized Orion Game staff who need it to perform their roles
- All staff with access to personal data receive data protection training
- Strict data handling policies and confidentiality obligations for all team members
- Regular review of data processing practices and security procedures
While Orion Game takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. If you suspect that your account has been compromised, please contact our support team immediately so we can take protective action.
Data Breach Notification
In the event of a personal data breach that poses a risk to your rights and freedoms, Orion Game will notify the relevant supervisory authority and affected players in accordance with applicable legal timelines. Notifications will include information about what happened, what data was involved, the likely consequences, and the steps we are taking to mitigate the impact.
10 Children's Privacy
Orion Game is strictly an adults-only platform. We do not knowingly collect, process, or store personal data from individuals under the age of 18. All Orion Game players are required to confirm they are at least 18 years old during registration, and we conduct age verification as part of our standard KYC process.
If Orion Game becomes aware that personal data has been collected from a person under 18 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on Orion Game, please contact us immediately at support@oriongame.best.
11 Third-Party Links and Integrations
The Orion Game platform may reference third-party services, such as payment providers (GCash, Maya, BDO, BPI, and others) for transaction processing. When you interact with these third-party services, their own privacy policies and data practices apply. Orion Game is not responsible for the privacy practices of third-party providers.
We recommend reviewing the privacy policies of any third-party services you interact with in connection with your Orion Game activity — particularly your payment provider, as they will process transaction data independently of Orion Game's systems.
12 Changes to This Privacy Policy
Orion Game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and/or through a prominent notice on the Orion Game platform at least 7 days before the changes take effect.
The "Last updated" date at the top of this page shows when this Privacy Policy was most recently revised. We encourage you to review this policy periodically — especially if you are a regular Orion Game player — to stay informed about how we protect your data. Your continued use of the platform after policy changes take effect constitutes your acceptance of the updated terms.
To receive notifications about Privacy Policy updates, ensure your registered email address on Orion Game is current and that you have not opted out of service-related communications.
13 Contact Us and Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Orion Game handles your personal data, please get in touch with us through any of the following channels:
- Email: support@oriongame.best (mark subject line "Privacy Enquiry")
- Live Chat: Available within your Orion Game account dashboard, 24/7
- FAQ: oriongame.best/faq for common questions
Orion Game takes privacy complaints seriously. If you submit a complaint, we will acknowledge it within 48 hours, investigate it thoroughly, and provide a substantive response within 30 calendar days. We aim to resolve all privacy concerns informally through direct communication.
Escalating a Complaint
If you are not satisfied with how Orion Game has handled your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the government body responsible for enforcing the Data Privacy Act of 2012. Information about the NPC complaint process is available on the NPC's official website.
In most cases, privacy issues can be resolved quickly by reaching out directly to Orion Game through live chat or email. Our support team is trained to handle data enquiries and can connect you with the right person for more complex requests.
